Krikriya Privacy Policy – Your Data, Your Rights

This Privacy Policy explains how Krikriya ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players and visitors who use the Krikriya online gaming platform at krikriya.net. We are committed to handling your personal information with care, transparency, and respect.

By registering an account on Krikriya or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all personal data collected through the Krikriya website, mobile app, and any related services or communications.

Krikriya processes personal data in accordance with applicable data protection laws. We only collect data that is necessary for the purposes described in this policy, and we do not use your data in ways that are inconsistent with those purposes without your knowledge.

Krikriya collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and occasionally from third-party sources such as identity verification providers. Below is a breakdown of the categories of data we collect.

Krikriya does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming purposes (for example, if a player discloses a gambling problem when requesting self-exclusion).

Krikriya uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The primary purposes for which Krikriya processes your personal data are:

• Account Management: To create and maintain your Krikriya player account, verify your identity, and manage your account settings and preferences.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions securely and accurately in BDT.
• Legal Compliance: To comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other applicable legal obligations.
• Platform Security: To detect, prevent, and investigate fraud, cheating, money laundering, and other prohibited activities on the Krikriya platform.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the Krikriya support team.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion.
• Platform Improvement: To analyse how players use Krikriya and to improve the platform's features, performance, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent or where we have a legitimate interest to do so. You can opt out at any time.

Krikriya processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual Necessity: Processing is necessary to perform the contract between you and Krikriya — for example, to operate your account and process your transactions.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML and KYC obligations.
• Legitimate Interests: Processing is necessary for Krikriya's legitimate business interests, such as fraud prevention, platform security, and improving the player experience — provided those interests are not overridden by your rights.
• Consent: For certain types of processing, such as sending marketing communications or placing non-essential cookies, Krikriya relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Krikriya does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, Krikriya may share your data with carefully selected third parties in the following limited circumstances:

• Payment Processors: To facilitate deposits and withdrawals, Krikriya shares necessary financial data with trusted payment service providers. These providers are contractually bound to use your data only for payment processing purposes.
• Identity Verification Providers: To comply with KYC requirements, Krikriya may share identity documents and personal details with accredited identity verification services.
• Game Providers: Some games on Krikriya are provided by third-party game studios. These providers may receive limited technical data necessary to deliver the game experience.
• Legal and Regulatory Authorities: Krikriya may disclose personal data to law enforcement agencies, regulators, or courts where required by law or where necessary to protect the rights and safety of Krikriya or its players.
• IT and Security Service Providers: Krikriya works with trusted technology partners who assist in operating and securing the platform. These partners process data only on Krikriya's instructions and under strict confidentiality obligations.

Krikriya uses cookies and similar tracking technologies to make the platform work properly, to understand how players use the site, and to deliver a more personalised experience. A cookie is a small text file placed on your device when you visit a website.

Krikriya uses the following types of cookies:

• Essential Cookies: These are necessary for the platform to function. They enable core features like account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: These help Krikriya understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate to improve the platform.
• Functional Cookies: These remember your preferences, such as your language settings or display preferences, to provide a more personalised experience on return visits.
• Marketing Cookies: With your consent, Krikriya may use cookies to deliver relevant promotional content. You can withdraw consent for marketing cookies at any time through your browser settings or the cookie preference centre on the platform.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Krikriya platform. For more information on managing cookies, refer to your browser's help documentation.

Krikriya retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods depend on the type of data and the purpose for which it is held.

• Account Data: Retained for the duration of your active account and for a period after account closure as required by legal and regulatory obligations.
• Financial Transaction Records: Retained for a minimum of five years following the transaction date, in accordance with anti-money laundering regulations.
• Identity Verification Documents: Retained for the period required by applicable KYC and AML regulations, typically five years from the end of the business relationship.
• Support Communications: Retained for up to three years from the date of the last communication, to assist with dispute resolution and quality assurance.
• Technical and Usage Data: Typically retained for up to 24 months, after which it is anonymised or deleted.

When personal data is no longer required, Krikriya securely deletes or anonymises it in accordance with our data disposal procedures.

As a Krikriya player, you have a number of rights in relation to your personal data. Krikriya is committed to honouring these rights promptly and transparently. To exercise any of the rights below, contact the Krikriya support team at [email protected].

Krikriya takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and Krikriya's servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Strict access controls ensuring that only authorised Krikriya personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the Krikriya platform and infrastructure.
• 24/7 monitoring of platform systems for suspicious activity or potential security incidents.
• Staff training on data protection and information security best practices.

While Krikriya takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

In the event of a data security breach that is likely to result in a risk to your rights and freedoms, Krikriya will notify affected players without undue delay and will take immediate steps to contain and investigate the incident.

The Krikriya platform is strictly intended for adults aged 18 and over. Krikriya does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Krikriya platform in any way.

If Krikriya becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately, all associated data will be deleted, and any funds in the account will be handled in accordance with applicable law.

If you believe that a minor has registered on Krikriya or that Krikriya has inadvertently collected data from a minor, please contact the support team at [email protected] immediately so that appropriate action can be taken.

Krikriya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.

For significant changes that materially affect how we process your personal data, Krikriya will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect.

Your continued use of the Krikriya platform after any changes to this Privacy Policy constitutes your acknowledgement of the updated policy. We recommend reviewing this page periodically, especially if you have been away from the platform for an extended period.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Krikriya handles your personal data, please get in touch with the support team. Krikriya is committed to addressing all privacy-related queries fairly and promptly.

• Email: [email protected]
• Subject Line: Please include "Privacy Request" in the subject line for faster routing.
• Response Time: Krikriya aims to acknowledge all privacy queries within 48 hours and resolve them within 30 days.
• Support Hours: 24 hours a day, 7 days a week.

For questions about your account, responsible gaming tools, or platform rules, you can also visit the FAQ page or the Responsible Gaming page for more information.